Privacy Policy

Introduction

grove-kestrel ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Business name and position
• Information provided in enquiry forms and correspondence
• Technical information such as IP address, browser type, and device information
• Usage data including pages visited and time spent on our website

How We Collect Information

We collect personal information through:

• Forms submitted on our website
• Email correspondence
• Telephone conversations
• In-person meetings and consultations
• Cookies and similar tracking technologies

Purpose of Collection

We use your personal information for the following purposes:

• Responding to enquiries and providing requested services
• Managing client relationships and engagements
• Sending service-related communications
• Improving our website and services
• Complying with legal obligations
• Protecting our legitimate business interests

Disclosure of Information

We may disclose your personal information to:

• Service providers who assist with our business operations
• Professional advisers including lawyers and accountants
• Government authorities when required by law
• Third parties with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include:

• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

grove-kestrel
Level 12, 45 Collins Street
Melbourne VIC 3000
Email: [email protected]